Return Policy

Holiday Returns. 
During the Holiday Season any electronic/technology and furniture products, which usually fall within the 14–day return policy, purchased between 11/28/08 and 12/24/08 may be returned until 1/10/09 or as regular policy allows, whichever is later.  All electronic/technology and furniture purchases made on or after 12/25/08 will observe our existing return policies. All other product currently has an unlimited time return policy.

Easy Returns. 
If you’re not 100% satisfied with your Staples purchase, return it for any reason.

Office supplies: No matter when you made your purchase, you can return office supplies to us for a full refund.

Software: Return unopened software that we currently sell for a full refund at any time. We’ll gladly exchange opened software for the same title and version.

Technology: Because technology changes so quickly, we can only accept it for return within 14 days of the date of receipt. This includes: computers, monitors, notebooks/laptops, copiers, all–in–one machines, digital cameras, modems, printers, computer peripherals, handheld computers, fax machines, scanners, wireless phones, telephones, and networking products.

Furniture: Furniture is subject to natural wear and tear, so we can only accept it for return within 14 days of the date of receipt. Custom–ordered and custom–assembled furniture is made and/or assembled to your specifications, so it’s only returnable if it’s defective when you receive it.

Prepaid Cards: Prepaid Cards are non–refundable and are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are stated on the back of each card.

Refund Policy: If you paid with cash, debit card, or check, we’ll refund your purchase with cash (in–store) or check (delivery). If your purchase exceeded $500 pretax, and you paid with cash, debit card, or check, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit your account.

Simply return your purchase in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.

Just bring your return to any Staples store. If you don't have your receipt your return is eligible only for an in–store credit. Any return without a receipt is subject to verification and requires a valid state identification or passport. We carefully monitor our refunds and in some rare cases returns made without receipts may be refused.

If you ordered through our catalog or Staples.com®, you can also have us pick up your return – just call 1–800–333–3330 or go to support@orders.staples.com. For delivered items, we’ll refund your delivery charges if the item is defective.